This is in connection with a brand new Samsung Galaxy SIII, purchased on the 23-SEP-12. I discovered yesterday, on the 27-SEP-12 i.e., on the 4th day of purchase that it is not charging, after restarting the phone a hundred times it will start to charge and once it is disconnected and reconnected it doesn’t again.
I called your customer care on the same day(27-SEP-12, 4th Day) regarding this issue and they suggested to go to take it to the Service center and the call center agent did not tell me that until 4th day if there is an issue the handset will be replaced, he just suggested me to take it to service center, which I did today, 28-SEP-12, 5th day, I was the first customer in the Queue at 10AM Sharp.
Now the Service center guys says that they can’t replace the phone because I was late to take the phone to the service center by few hours and I crossed the 4th day line to declare the Phone DOA. I feel it is ridicules because the problem was technically detected on the 4th day morning and I was miss led by the Call Center agent.
If they or you want a proof, I have called the Samsung Customer (1800-266-8282) care on 27-SEP-12 which is the 4th day after purchase and got registered with my Phone number as 99450XXXXX. After paying Rs.36, 200 for the phone which I chose over iPhone and it doesn’t work properly for 4 days I feel it is ridiculously unacceptable.