Bought a Samsung Galaxy S4 a month back.Within a week itself , a pixel on it’s screen disappeared.Immediately rushed to Mobile Store Powai store who without any efforts asked me to approach a Service Centre.I inquired about the address and they asked me to google it or refer yellow pages . A Grade service really!!
Went to a Ghatkopar Samsung service centre the next week.Waited for one and a half hours for my token number.I asked them to replace the phone since it had been only around 2 weeks since I had purchased Samsung’s premier model Samsung’s ( after spending 40k) which had gone wrong in the 1st week itself.
I am sure anyone would have replaced it with a new phone at least for the newly launched brands - but I was given an excuse that if I was there in the 1st week they would had replaced the set. No one ever communicated this to me - though I know it was just an excuse.
Finally they agreed to replace my screen but since they had no S4 screens then - they took my number and promised to call me ASAP once they receive it.I have been calling them - 0 response and they keep telling me that ’we will get in touch as soon as we have it’ ( was promised a replacement within 4 days).
I must say - horrible experience with Samsung S4 model ( so called premium brand of Samsung) which loses it’s pixel in the 1st week itself and an equally horrible service experience in Mobile Store Hiranandani Powai and Samsung Ghatkopar Service Centre.