I have purchased a double bed from Insaraf last month( which was delyed by 28 days already), and now they want us to return the bed and exchange it with some other bed. We would like to contest this position of theirs in Consumer court only and no where else. We do not want to engage them any further. In spite of this they are repeatedly calling me and my sister( whose phone number was also mentioned in the delivery address).
A severe threatening call was made by Vivek(working at Insaraf Furniture) to my sister today. He threatened to forcefully pick furniture from my house tomorrow by sending some workers. We have reported this incidence to Noida Police so that any future unlawful actions may be prevented.
-Phone Number of Vivek who made the threatening call to my sister is: 9999317453
-The order number is Order 1NSF79982133;
The company has many unique characteristics:
-They never reply to e-mails. I have sent over 12 mails over a period of 35days and they never replied to any!
-They have no refund policy. Refund will be made if you can threaten them effectively.
-They have a chat window on their website, which is only a dummy window. No replies by any employee.
-Phone calls are diverted to Bangalore wherein a person will hear you and assure you to get back. BUT HE NEVER CALLS BACK.
-THERE IS NO PROVISION TO TRACK YOUR ORDER. EVEN THE CUSTOMER CARE GUY SITTING AT BANGALORE IS CLUELESS ABOUT YOUR PRODUCT WHEREABOUTS.!