The SatyamOnline.com ISP is a household name in India. But their service sucks big time and so does their customer service’s defiance. Here are a few of the problems I faced with them:
Connections to Yahoo.com and all concerned places life Yahoo Email server and Messenger are slow beyond comparison.
http://www.Google.com is the only search server that is fast enough to be on their system. All others are a drag
They have blocked many telephony sites like https://net2phone.com https://phonewala.com etc. When I called up customer service they say they have their own “elite” product called Way2Talk but it sucks big time as they are bandwidth starved and no QoS exists for voice calls.
Whenever you call customer service they tell you that your DNS server address is wrong and that you must empty the cache of the Internet Explorer or any other program that you use to browse. And the DNS server addresses are 202.144.10.50 and 202.144.13.50. For some reason they believe that giving the DNS server names correctly which in fact should have been done thru the DHCP server on their end makes the net very fast.
So when I did this I called them up again as nothing had improved they told me the same DNS crap again. Customer service is what they call this. Anyway after 10 minutes of talking (high pitched) is when they gave me their supervisor. Incidentally there are 3 levels of support in IT and not just 2 like SIFY/Satyam has. The supervisor told me that they are fixing the connectivity issue with Yahoo and in 24 hours all will be ok.
Well after 3 days (72 hours) I tried again but in vain as nothing was ever done. So I got back to them and guess what. My DNS servers are to be corrected again. AGAIN!!!! What was this some torture facility that I had called into? Well I did not want to get high pitched again so I told them to get me an administrator/supervisor. No way. Tell me she said. OK then LISTEN!! And she did listen. I am based in CHANDIGARH, India so they gave my references to a person (working for Satyam) in Chandigarh. He called me. I told him my problems about not being able to login into Yahoo and not being able to use net2phone telephony. Well he said that “You will have to use our Way2Talk product” as we will not allow you to use anyone else’s product. This is Tyranny, forcing us to use the second product, even though I don’t like the first one. Then to Yahoo’s login problems they say that yahoo’s service has gone down. If Yahoo was accessible in New York, USA then what happened to it when crossing the continents over a submarine fiber optic cable. It was all big bull crap. He never budged from his stand point that people appreciate Way2Talk more than they do Yahoo and Net2Phone. Those multinational companies are no match for quality of Way2Talk and I was the first person ever to tell him that. WOW is what I said.
I asked for money back. But that does not exist in their books. You are doomed to use the hours, like it or not. The service in Chandigarh is so bad that I think they have a 256kbps line only to serve the entire city which is also the common capital of Punjab and Haryana. I really believe their customer department is so good because so many people are calling and practice and defiance has made them perfect.
In all NEVER USE SATYAM/SIFY services. Or if are so bent to get hurt please get a small package in the first time like 25 hours, etc so that you don’t feel bad.
You can get back to me on jat50b@gmx.net if you have a question about this.