Finally I’m writing here just to ease my anger what SBI customer care and its selling agents have given to me in last 5 months. I was offered an SBI Platinum card in Feb-2010 with the joining fee of Rs. 1500 and in return I was promised couple of benefits like. A gift voucher worth Rs. 1450 after accepting the card, Minimum 10-25% waiver on any air tickets, No transaction charges on IRCTC, No surcharge at any petrol pump with no limit on minimum value, No conversion charges if card is used abroad, 5-10% discount on departmental stores..etc
I’d say don’t even believe any SBI manager, since I was also ensured again and again by him while taking the card. Below is the mail chain which I followed up with highly unprofessional SBI customer care-
The ridiculous solution given to me by SBI customer care today on June-09-2010 after almost 5 months is:”Sir, money charged cannot be refunded neither it can be compensated in any way. As a solution, a strong feedback is already given to the sales manager, so you’ll not have any miscommunication in future from our side. If you want to close your card please tell us”
Fw: ‘CaseID=003-473-017’ Regarding: W090430031362
more details at: https://consumercourt.in/credit-card/19546-strictly-avoid-any-sbi-card-agent-its-customer-care.html