On 11th August 2019 I placed an order no. 1000684484 for LED mosquito killer cum night lamp for an amount of Rs. 249.00. I received a non-working item which was sent for replacement. Instead of replacing the item, the company choose to refund the cost of the item but instead of making full refund they made part refund for the reasons best known to them. Refund was also not made to me. It was credited in my wallet with them. I had no alternative but to buy some other item from them to liquidate my credit with them. I talked to them and it was agreed by them that they shall send me a fresh piece of mosquito killer. A fresh order no. 6000007854 was initiated on 24.08.2019. Again I received a non-working piece of mosquito killer. With a great hassle and follow up it was picked up about a week back for making the refund. Till date no refund has been received in my bank account. I have followed up through mails and also on phone. I bore no results.
I uploaded the above message on their face book page. Immediately after uploading this message, I received a phone call from them saying that they are refunding the money. Till now no action appears to have been taken by them.
Out of six purchases made by me, I have received three un-serviceable items.