I have been at their mercy for last 1 year.
These guys really take you for a ride. First they call you up for discounts - then their person comes and takes a cheque for the full amount. Then when you demand your money back, they say it has already been adjusted.
Movies are old - they buy movie DVD/ CD only about 3-4 months after the DVDs come to the market(I heard their policy is to buy movies only less than Rs. 75/-)
And delivery is not all that great - they are closed on most holidays - so when you think you want to watch a movie during the holiday, it just is not available.
Most important is the fact they have NO refund policy. If they have overcharged you, they will give one month free as if giving you a tip and then say you are foolish enough not to accept it.
And it is a grave mistake calling them up complaining about anything - No one will ever call you back.
For all you know, spend that money on buying DVDs and sharing them with friends. That would be better, and you will be able to see movies within 6 months of release - or else, you can watch them with your grand children.