I have placed an order SMA0441603 on 31st Oct 2012 and they delivered wrong product to me. Now even after several requests through their customer support team they are not providing refund.Following is the record of few communication mails that I have sent.
Ticket 1739105 - 03 Jan 2013
Me:Please refund the amount for this product because I have received the wrong item that I have already sent back to you.
Asha
05-Jan-13 13:21:04 PM
Dear.Ram Naresh Yadav
Greetings from Seventymm!
With reference to your mail regarding Order Number – SMA0441603 , we understand that you have been waiting for you refund.
We would like to inform you that your refund is under process at this point of time.
We will refund the amount within 24 to 48 business hours from now. We will intimate you once the refund process is completed from our end.
We do apologize for any inconveniences caused and appreciate your patience.
We are constantly striving to provide best services to our customer. We look forward to have a long term association with you.
We are happy to serve you.
Thanks and Regards,
Asha
Email-support team
Seventymm.com
Ticket 1804876 - 18-Jan-2013
Me:As per your last reply on 5-jan-2013 I have not yet received the refund for the complaint. It is more than two months and I have not got my money back .I am not at all happy with your services.Please take this urgently or else I shall escalate this issue and sue you in the consumer court.
This is my last warning.
Thanks
Ram Naresh
9718174260
janet-19-Jan-13 18:21:54 PM
Dear Ram Naresh Yadav,
Greetings from seventymm.com!
With reference to your mail regarding Order Number – SMA0441603, we understand that you have been waiting for you refund.
We would like to inform you that your refund is under process at this point of time.
We will intimate you once the refund process is completed from our end.
We do apologize for any inconveniences caused and appreciate your patience.
We are constantly striving to provide best services to our customer. We look forward to have a long term association with you.
We are happy to serve you.
Thanks & Regards,
Janet
Seventymm.com
Ticket:1838417 - 25-Jan-2013
Me:Hi,
I have paid the amount as COD so please deliver the cheque/dd to my
address
26-Jan-13 12:48:54 PM
Dear Customer,
Greetings from Seventymm.com!
From your mail, please find that refund Cheque has been dispatch on 22-Jan-13 , the details of courier which have already been dispatched through Overnite Express with the AWB #7916052594.
We do apologize for any inconveniences caused and appreciate your patience.
We are constantly striving to provide best services to our customer. We look forward to have a long term association with you.
We are happy to serve you.
Thanks and Regards,
Amrutha
Seventymm.com
Ticket:1857385 - 31-Jan-2013
Me:As per your last communication you have dispatched the refund cheque through overnite express courier awb no 7916052594. I have enquired almost 5 times at their contact nos in hyderabad (destination) 9392218913 and 040 04030934400, 04027846242 and they are not delivering the cheque to me. They are holding it since 25th Jan 2013 (as per status shown online through their website) . Inspite of my several request they have not delivered it to me so far.
Can you please instruct them to deliver it immediately.
Thanks
Ram Naresh
9718174260
Asha
31-Jan-13 18:07:36 PM
Dear.Ram Naresh Yadav
Greetings from Seventymm!
From your mail, please find that refund Cheque has been dispatch on 22-Jan-13 , the details of courier which have already been dispatched through Overnite Express with the AWB #7916052594. We do apologize for any inconveniences caused and appreciate your patience. We are constantly striving to provide best services to our customer. We look forward to have a long term association with you. We are happy to serve you.
Thanks and Regards,
Asha
Email support team
Seventymm.com
I would warn everyone that seventymm.com are not at all trustworthy and avoid purchasing from them.
Thanks
Ram Naresh
9718174260