Shaadi.com is working closely with MouthShut.com to enhance customer satisfaction.
I found shaadi.com to be a highly irresponsible site. Their member verification system is poor and customer service is pathetic. I had informed them about one Savio Thattil from Pleasanton, California, who under a fake identity of Ryan Fernandes had been masquerading as a divorcee (whereas he was still married and has a 10 yr old son),
Had been misusing this site to cheat women. Inspite of providing enough evidences, the customer service did not even take up the responsibility of informing women whom he had contacted through this site merely because he had ceased to be a member some time ago!!