I completely agree that shaadi select is waste of money and time. When they offer the service they promise so many things (calls you every few hours until you get enrol) but they r no better than just suggesting you matches ( which is available free of cost even if you are a free member of shaadi.com)
You have no access to their bosses or superiors as all the employees busy getting more client.
You actually waste your time relaying on your relationship manager waiting for them to arrange calls or meeting or any other help (for which you paying heftily) as just send you emails (once a week 2 matches) and if he/she gets time from their busy schedule, will call you to ask hows it going and will ask you for more sales leads. They will send you matches which not way different from your preferences.
In fact, the profile that you have find and expressed interest for will be introduced to 10 other profiles or clients of them and they will try to convince you its not a right profile for you .
The worst experience was that my age is 30 and my rm was forcing me to speak to a 48 year old guy and to choose him saying i am running out of time for marriage. When i denied it for so long she said that i am choosy and not accepting their recommendation.
For more than a month i tried to contact the supervisor who is not available for so long and after that he just assured me a better service but even after a month there is no service and the supervisor is not available to talk. Its a horrible service I have ever paid for. Big no for shaadi select.
I would suggest if any one want to get married seriously should opt for simple paid membership which provides you the contact details and communication way to profiles.