You guaranteed return policy within 48 hours of purchase in case of defect. But u insist on getting product exchanged. why? You people are fraud and making business at the cost of customer. my biggest mistake to buy prestige gas stove from you people. I would have better bought from amazon or any other mode. this STAR CJ ALIVE should actually be STAR CJ DEAD because u r not customer friendly. When I called the customer care they bluntly say NO RETURN. your people who advertise with sugar coated language on tv should also say product will not be returned AT ANY COST because we are a cheat. FRAUDEST PLATFORM TO BUY EVEN A TRIVIAL THING FROM YOU.