I recently bought a symphony diet 35i cooler on shopclues.com via order number 43700253 on 28th March 2015 for approx 8.5k that was the first big ticket purchase on this website. Product was delivered on 2nd April in evening. I unpacked it on 4th on weekend and first thing I noticed was - Manufacturing batch date was June 2014 - One year old outdated product.
Still I thought if it works I will be fine, but I was wrong. After filling the water and starting the cooler, I noticed No water is coming in Ice Tray area nor the back panel gets wet at all. I thought may be the water pump has some blockage. I drained all water n repeated this again in hope of cleansing, but it never worked. Finally I gave up hope that it will work, hence I raised a return request 1150903 on 5th April on shopclues by providing them all pics as applicable and as the product is outdated as well as having Manufacturer defect.
Rather then 48hrs of response as per shopclues policy they never responded. I sent repeated emails also called them and one rep told me to return product if it is past warranty etc dates. Finally on 9th April I saw status as "RMA Auto Approved". I felt relief that shopclues is responsive to customer plight n had approved return. However in night I saw status as "Return Request On Hold"; No idea why?
Anyways, Today I got a SMS that return request disapproved as per shopclues policy. Now can someone explain what kind of policy is this? First approved n then hold n then decline? Without providing any valid reason. First they sent an outdated defective product n now they don’t want to refund as well. I AM SERIOUSLY PLANNING TO TAKE THEM TO CONSUMER COURT, ADVICE TO ALL BUYERS - NEVER BUY BIG TICKET PRODUCTS FROM SHOPCLUES. I WANT FULL REFUND N WILL SEE IT THROUGH CONSUMER COURTS.