This is regarding the order 3240148 I have placed this order on shopclues on 1st May 2013 and requested to get this delivery on 3rd but as per them will not be able to deliver it on 3rd so they ensure me that the order will be delivered by 6th.
Till 6th the order was not at all dispatched. So I called them to check the status as per the customer care people the order will be shipped by 6th as it will be shipped from Delhi only so they asked me to wait till 7th. I waited till 7th Evening neither I got any tracking details nor the product.
So I dropped and email to cancel the order on 7th @ 7: 53 Pm as I called customer care number but was on hold for more than 30 minutes and after than call gets disconnected. On 8th Morning I called Customer care again and asked to cancel the order the customer care lady ensured me that order is cancelled and I will be receiving a mail on same.
I was shocked By 4: 35 Pm I received a mail with the tracking details that the order is shipped again I called customer care and checked the status as per him the order was not cancelled so I told him that I have already mailed 4-5 times and twice called for cancellation to my surprise the customer care person told me May be we have missed up the mail and the person have forget to update the cancellation because we have lots of work pressure here and less Staff.
The tracking details provided by them are not working D13539619 Courier Name : DTDC some time they say it was dispatched thru hand delivery by Vendor. After 8 I am regularly calling them for cancellation and refund but as per them they will more 48 Hour. After 8 days now also they are not able to provide me correct status.
Pathetic Service !!!!