I ordered an AC from shopclues. The experience is as follows:
The product I ordered had a delivery date after 10 days. however I recieved the product after nearly 20 days that too after continous follow up. 0 marks there.
When the technician visited the place to install we found the complete installation kit was missing. again 0 marks
The Specification on site shows the AC has a 4 way air swing. but the product delivered had 2 way swing only.
The cooling is very low and also the 2 way swing does not work properly.
All and all the AC was not as required so we placed a return request within 10 days of purchase on shopclues.
After a delay of 5 days we recieved an e.mail fron shopclues stating that because their courier partners and retailer say that product was ok so shopclues cannot return the product.
So I called the customer care and raised the issue stating that they trust the retailer so much then they should visit my home to check.
Again I got a reply stating the same reason and hence they did not return the product.
It is intetesting to know that shopclues has a buyer protection act which is useless.
I give shopclues a big 0 ZERO and advice everyone that I m a online shopper and I do online shopping almost everyday. but its the worst system at shopclues. so better try other sites as they are really good, fast and committed unlike this bogus shopclues.