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Shopclues

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1.2

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Shopclues
Customer Service:
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Sai Sankalp@haisankalp
Mar 06, 2016 07:50 PM, 1819 Views
Bad customer service

I shopped with shop clues just 2 times, I stopped thereafter after because of bad customer service.


First time I ordered a shawl which clearly said in the description that it was woolen,  but when I ordered it was silk and very thin, the quality was cheap and it started to tear within few days. Being just 300 rupees I just didn’t bother to return it, but this is highly unlikely acceptable and the site should stop providing bogus information.


Second time the amount was deducted from my account but I did not get any conformation from shop clues when I complained about it to customer service I got a reply after 4 days and the amount was refunded a week after.


Customer service is a basic necessity of any e commerce site and shop clues instead of giving fake offers should invest in improving customer service.


Personally I feel Amazon is a far better alternative to shop clues.

(5)
Dear Customer,We regret the inconvenience caused to you. ShopClues is now working in association with Mouthshut.com to offer you a smoother & better shopping experience. Please share your order details with us so that we can expedite the resolution process regarding your concern, Awaiting your response.ShopClues.com - Serving Customers Better!Best Regards,Customer Support TeamShopClues.com
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