PLEASE DO NOT BUY FROM MERCHANT PANDORAZ BOX IN SHOPCLUES
About Product - I paid 16k on front and they gave me a blackberry q5 mobile which stopped working after 5 days. after looking at the package I found that it was a European product. I still do not know how they got it into india. when I asked for a replacement on july 8th they have send me mail saying that it might take 4 more days on 16th. the good reviews which your are seeing are probably fake ones. PLEASE DO NOT BUY ON SHOPCLUES. IT IS A GATEWAY TO UNHAPPINESS.
About Customer Service - the total cost takes only to book a callback call from shopclues would be Rs. 20 every time. The guarantee of a return call is 0 in 6 times
About the Merchants - the merchant is a thief. if it is about delivery delay then he will call you. but if it is about problem with the product, he does not pick your phone.
the best part - the merchant is always available on the website for selling the, but while returning one he is never available, believe me I just tested it
Part 2
The product was collected on 19th July from worli, mumbai and transferred to merchant for verification on 24th july, who was in bandar Masjid mumbai. Unless I called them, they did not care to inform me that, they have kept the product in the "warehouse".