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received the missing parts . On checking the TV is not working . Asked for a replacement and return . Return request was accepted
NOW SHOPCLUES SAYS THAT THE ITEM IS TOO HEAVY FOR REVERSE PICKUP . IS it not ridiculous again?
When they delivered it was it not heavy / light . they had couriers who could deliver it as light . but on reverse pick up does it become heavy .
So you can understand the Customer service of shopclues? why are such companies allowed to continue in INDIA Return Status: Return Request Declined
2848820
Return
91477318
Order Number
11 May 2016, 12:59 PM
Order date
21 May 2016, 08:04 PM
Return Request Date
Replacement
Action
Hisense 50K321 50 inches 4K Ultra HD Smart TV
Selling Price
Rs.40, 990
Quantity
1
Reason
Parts are missing
adithi
21 May 2016
08:04 PM THE REMOTE CONTROL, POWER CABLE, MANUAL, STAND SCREWS AND OTHER ACCESSORIES ARE MISSING . ONLY THE TV HAS COME . EITHER SEND IN THE MISSING PARTS IMMEDIATELY OR TAKE BACK THE TV . PLEAS E DECIDE AND LET ME KNOW URGENTLY
adithi
23 May 2016
02:29 PM hi Iam saying the parts are missing, not available . How can I Send pictures of parts not available? PLS ACT IMMEDIATELY TO SEND IN THE MISSING PARTS
adithi
25 May 2016
01:57 PM uploaded inv copiy too
adithi
27 May 2016
10:53 AM HI
adithi
27 May 2016
10:53 AM HI
adithi
27 May 2016
10:54 AM Some resolution needed urgently . It is a week now . Either take back the TV or send me the remote, cables, stand screws and manuals . There is no use keeping the screen alone with me
Youhi how can u decline this request . with out sending me the missing parts . what kind of customer service is this . do you think my money growss on trees?. Ridiculous You can read from the above transcript . everytime you call customer care you just get a message that they are working on the issue and will get back in 48 hrs . This is now 15 days and finally today they say request is declined without any reason . what do I do with only the TV screen with nothing else . Ridiculous is it not .
Adithi krishnan