I have order 2 LED TV from shopclues.com on july 2016. I have paid for both TV after receving my order. I install them and one if the TV was not working, So I call them and told them one of the TV I order is not working. They told me that to return the defective TV by yourself as they can not able to pick the return shipment. I told them if u are delivering the order in my address then you can also pick up the return, but they repeated the same line we cannot. So I ship them back the defective TV and paid RS1300 for return shipment after packing it. It was also checked by the shipping company that TV is well packed. They receive the TV in 7 days in agust 3rd. I call them and asked for refund or exchange. They told me that they have recevied the TV in there warehouss and they will give refund back the shipping amount and the amount of TV in 3-4 working days. But I have not recevied any amount till 10 days, So I call up yhem asked for refund they. told me that TV is broken and they can not refund me back. I told them that it is defective when I have recevie it. But they have not given me any refund. I alsk email and call them but it is if no use. I lost both the TV amount and return shippining. I akso complained in cnsumer forum. They told me that you have to apply in court in your area and you to hire a adovacate. It was one of the very bad experince with shopclues. So I am not recommending this website for shoppping.