I am shopping from shoppers stop, lucknow since past 3 years.And till that time it was one of my favorite shopping store.I was satisfied with there service and range of things.
But when I shopped from shoppers stop, kolkata.My experience was really bad. I went to this store in city center, kolkata to purchase a capri. There was no one to suggest me, no one to tell me what are discounts all . So I searched myself, and picked one for myself. Then I waited for half an hour in front of trail room to try my dress. As there was huge rush because of weekend. Then I went to cash counter, and there guys were very slow.They dont care about customers time.
There were only 4 people ahead to me in queue. But still that guy took half an hour for those 4 customers. Then I need some alteration so I went to alteration section. And there condition was even more worser.There were only 2 people one guy and one gal to take measurements.And one more lady, I think she was some kind of manager or what. As soon as I reached to that gal, she left the counter and went somewhere to chat with one guy.After waiting for 20 mins I asked that manager lady, to call that gal.
Then without bothering about anything she just ironically passed smile to that gal.As if they enjoy, when customer waits for them.When queue behind me reached to 10 people, then she came back.So I waited for all this for 45 mins, which can be done in 5 mins. In total it took around 2 hours to purchase one thing in shoppers stop just because of ther poor service.
i dont have any complain with there quality and range, but there service is very irritating.