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Shopping.Rediff

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Shopping.Rediff
lalpasha @lalpasha
Aug 22, 2007 12:59 AM, 2337 Views
(Updated Sep 04, 2007)
Sony Memory Stick Pro Duo

I’d like to caution fellow online shoppers to steer completely away from purchasing anything on rediff.com’s online shopping site due to lack of  customer service and extremely poor complaint redressal system. I recently purchased a Sony Memory Stick Pro Duo from online shopping company Rediff.com the vendor *Devang Shah* supplied a **fake memory stick**. The memory stick was advertised as a **Sony** and also that it had MagicGate feature and that it would work on a PSP. The memory card supplied was physically **damaged**(i.e it was cracked from near the contacts) my PSP didn’t find any MagicGate technology on the card and also on further investigation on PSP forums I found that the supplied memory card had all the indicators of a fake card. I immediately tried to complain to rediff online but they need you to go through a FAQ process and then place your complaint as feedback instead of the normal Phone call or email thing. Anyway after **three complaints and 10 days** I am still waiting for a single reply acknowledging that they are at least working to solve the issue but no such luck.

31/08. Ok It seems like they finally took notice of the complaints, and sent somebody to collect the defective product on 23rd and emailed me that it would be replaced within 7 working days. I’m still waiting as of today. The order number is 4027902 of 10/08.

The URL for the same product still on sale on rediff shopping is https://shopping.rediff.com/shop/productdisplay.jsp?sony-4gb-memory-stick-pro-duo-/-memory-card-1yr-warranty-+-free-metal-watch-by-electronex&prrfnbr=10187972

03/09. After one more email to rediff.com the vendor finally sent me a replacement for the faulty product. But as I had half expected **it is also a fake** although this time it is not damaged, but a fake nonetheless. Seems like if not many at least this **vendor on rediff.com deals in only fakes**.Well. back to more emails and further more blah blah blah from Rediff. Seems like this is gonna be a long long story.

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