I had ordered a cooking range on the Indiatimes website on the 2nd July, the website shows that >90% deliveries happen within 7 working days and the TAT for Delivery is otherwise 10 Days.
Post my oreder the only call I received from their end was to confirm my order and address on the 3rd July, post that there has been No communication from their end.
Since I had no communication, I started regularly following up with their Call Centre for the delivery since 12th July. on 13th they confirmed that the Consignment has been despatched but they didint have the Consignment No.
Again on 14th when I called they then confirmed that the material was despatched on 13th through Overnite Courier and gave me the Consignment No and Contact details of Overnite Courier.
When I called Overnite Couriers they told me that the Consignment given to me was wrong. I immediately called Indiatimes to reconfirm the Consignment No. The Call Centre agent confirmed that the Consignment was correct, since I had spoken to Overnite Courier, Indiatimes Call Centre agent put me on hold to call Overnite and confirm for herself.
She confirmed that there has been some f_kup in entering the consignment no, but assured me that I would receive the Delivery by 15th July.
Today is the 17th July and till date there is no communication from Indiatimes nor have I received the delivery.
I am now stuc as I cant even go and buy the same from the market, as I have already ordered the same from Indiatimes. My family has now moved with me for the last 4 days and we have no alternative but to eat out as we dont have the cooking range.
All my efforts to reach someone Senior in Indiatimes have been gone to deaf ears, they simply have a policy of NO ESCALATION.
I have been a regular shopper on the net, I have bought stuff from ebay, Rediff and let me tell you I was amazed at the response from them.
But Indimes Shopping just STINKS, they have no idea of Online Business, the only strenght they have is of their Mother Company, the Times of India Group, and hence they manage to be in business.
I have a humbel recommendation to all you guys who believe in Online Shopping, JUST STAY AWAT FROM INDIATIMES.COM.
You buy online to save time, and imagine following up.
Indiatimes is the most hopeless online shop.
Regards