Daylight robbers. They put a showoff that they will respond, and no response to any mails or calls.
I purchased a camera on this website and when received, it was not working. When contacted the customer service, they wanted me to go the Sony service center to get it repaired as it is having a guarantee for 1 year.
Just imagine you buy a unusable product and go to servicing center. I would suggest you to go and buy in a shop..rather than buying on website. At least, you can test and be happy.