On 3rd January, I purchased (order no.3002947708) a Godrej refrigerator carrying one year manufacturer warranty from shopping.indiatimes.com for Rs.12444/-. I had fallen for their promises for replacement of any product carrying a manufacturing warranty if found damaged at the time of delivery.
Delivery was made on 9th January. The refrigerator was having a big dent at the lower part and also one of its foot was broken. The persons doing the delivery told that we need to take up the matter either with the shopping website or with the manufacturer.
Took up the case for replacement with both Iindiatimes and Godrej) the same day, sent photos of the damaged refrigerator (attached here also) several times and have been following up since then.
Dealing with both of them has been the worst nightmare I ever had. They are neither giving any commitment for the replacement nor willing to refund my hard earned money. Though, I have lost hope but have learnt a lesson also. Will never purchase a Godrej product and will not make any purchase from shopping.indiatimes.com in future.