I had a very bad experience of shopping on shopping.indiatimes.com.
I purchased a toy from the site by paying by CC. I got my order within six to seven days. But when I opened the box, I found that the toy which I ordered is already in broken condition. So I followed up to get it replaced. They arranged a pick up by a courier. I returned the broken toy to them but till date I got no replacement for that.
The worst thing is that I managed to find there customer service department. I also spoken with one lady. She also agreed that the customer service is really pathetic. She advised me to drop a mail to icare@timesgroup.com , shoppingpayment@timesgroup.com and also asked me to write in the mail that if I didn’t get my replacement I will go to consumer court. I did so, but no body replied back to my mail.
So I lost my money and also the trust on this site. I advise all of you not to purchase any items from this site.