BELOW IS THE MAIL CONVERSATION BETWEEN ME AND INDIATIMES:
Read from bottom mail and judge if they will ever refund or do anything.
I have called them many times and they just apologize instead of doing anything.
Hello,
Dear customer care I think you do not understand anything. It has been clearly mentioned in trailing mail to cancel my order. So to make it clear to you I rewrite the cancellation mail.
CANCEL THE ORDER AS PER BELOW MAIL AND PROCESS THE REFUND IMMEDIATELY.
NOTIFY ME ABOUT THE CANCELLATION AND REFUND IMMEDIATELY.
ORDER DATE : SEPTEMBER 1, 2013.
ORDER NO. : 3002643056.
PRODUCT : B1990725 - HTC DESIRE U (STEALTH BLACK).
REFUND AMOUNT : 12, 557.00 INR I DO NOT NEED ANY APOLOGIES FROM YOU REGARDING THIS AND I PLEDGE THAT I WILL NEVER SHOP WITH YOU IN FUTURE.
I HOPE YOU UNDERSTAND AND WILL DO AT LEAST SOMETHING WHICH WILL RETAIN YOUR CREDIBILITY IN THE MINDS OF CUSTOMER.
Regards,
Aditi Kumari
75075395861.
.
On 18 September 2013 09:25, wrote:
Dear Ms. Kumari,
I understand that you have not received the product till now from our side and due to delay in delivery you want cancellation of your order under case Id- 1082306.
We sincerely apologize for the delay in shipment of this product and regret the inconvenience caused to you. Please be assured that I will be assisting you regarding your concern.
I would like to confirm you that if you want cancellation then kindly inform us so that we can cancel your order.
I would request your patience and cooperation, while we conclude a resolution to this complaint and resolve it to the best of your satisfaction.
Regards,
Email Support
Indiatimes Shopping. ........................................................................................................................
On 9/17/2013 9:54 PM, Aditi kumari wrote:
Hello Indiatimes,
As you guys are not in a position to deliver the product til date, cancel the order and refund the amount back to my account
The details are as under.
Order Date : September 1, 2013
Order No. : 3002643056
Product : B1990725 - HTC Desire U (Stealth Black)
Refund Amount : 12, 557.00 INR
Process the refund immediately.
Regards,
Aditi Kumari
7507395961
........................................................................................................................
On 17 September 2013 10:34, wrote:
Dear Mr. Kumari,
We regret the inconvenience caused to you in this regard and sincerely apologize for the delay in the resolution.
As I can check in my system I would like inform you that your case manager is working on your case and taking regular follow up, your case has already been forwarded to our concern team as soon they will update us your case manager himself will get back to you. Please be assured that you will get the solution as soon as possible.
I appreciate your cooperation and patience while we resolve this case.
For your reference, Complaint ID for this transaction is 1082306.
Regards,
E-mail Support
Indiatimes Shopping.
........................................................................................................................
On 9/16/2013 9:55 PM, Aditi kumari wrote:
Hello,
Still the item has not been dispatched from your end.
I don’t know why you not able to dispatch a product even after 16 days from date of making payment.
I am tired of continuous followups with customer care team which I think is doing nothing to resolve the issue.
I believe this is the last time I will shop on indiatimes.
Give me the contact number of case manager as assigned by you or else, if the give me the contact number of appellate authority who can solve this issue. Regards,
Aditi Kumari
7507395861
........................................................................................................................
On 15 September 2013 12:05, wrote:
Dear Mr. Kumari,
Thank you for contacting Indiatimes Shopping E-mail Support.
I understand that you have not received the product till now from Indiatimes Shopping under order number 3002643056. We sincerely apologize for the delay in shipment of this product. Please be assured that I will be assisting you to resolve this matter.
Keeping in consideration the critical nature of your concern, We have raised a complaint regarding the non delivery of your product on your behalf with our backend support team. Our case manager has been assigned to your complaint and will do follow up with the concerned departments to resolve this for you.
For your reference, Complaint ID for this transaction is 1082306.
Here are the steps that will be followed to resolve your case:-
· Complaint verification will be done by your Case Manager within 48 Hrs.
· Case manager will co-ordinate with logistic for Shipment Status Confirmation.
· After confirmation from logistic the Shipment will be process from our side.
· Product Delivery Processing will be from our side.
· Product Delivery Confirmation from you.
NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case.
For your convenience, our support staff is available 8:00 AM to 8 PM, 7 days a week. Please call us at 09024888888/09024666666 for immediate support.
Thank you for choosing Indiatimes Shopping.
Regards,
Email Support
Indiatimes Shopping. ........................................................................................................................
On 9/14/2013 11:59 PM, Aditi kumari wrote:
Hello,
As mentioned in the trailing mail I had purchased the HTC mobile from your website on 1st September but it has not been delivered yet.
This is worst form of late delivery and I am totally disappointed by the indiatimes website.
If you cannot deliver the item within two days from now I will cancel the order.
Still hoping favorable action from indiatimes team.
Regards,
Aditi Kumari.
7507395861
........................................................................................................................
On 12 September 2013 12:14, wrote:
Dear Ms. Kumari,
Thank you for contacting Indiatimes Shopping E-mail Support.
I understand that you want to know about the delivery status of your order number 3002643056. I am glad to know that you have placed an order with Indiatimes Shopping. Please be assured that I will be assisting you to regarding your concern.
I would like to inform you that your order expected delivery date is 14.09.2013. We appreciate your cooperation and patience while this order is delivered to you.
I would also like to inform you that as your order is still not shipped from our side, so it might be delayed by 5-6 working days. So, I would request you please bear with us regarding the same.
I would like to inform you that you also can check the status of your order from "My Account" section.
NOTE: If you choose to reply via email, please do not change the subject line so that we can directly refer your case.
For your convenience, our support staff is available 8:00 AM to 8:00 PM, 7 days a week. Please call us at 09024888888/09024666666 for immediate support.
For more Exciting Offers on other product you can visit our website i.e. https://shopping.indiatimes.com
Thank you for choosing Indiatimes Shopping.
Regards,
E-Mail Support
Indiatimes Shopping. ........................................................................................................................
On 9/11/2013 10:00 PM, Aditi kumari wrote:
Hello,
I have purchased HTC mobile from your site on 1 sep and even after 10 days the mobile has not been dispatched from your end.
I dont know why you are taking so much time to dispatch a mobile phone.
Its a very bad exprience shopping with indiatimes.
please dispatch the mobile on priority and reply me.
The deatails are as under. Regards,
Aditi
750739586