I admit Dr. Anand Shroff knows how to perform Lasik eye surgeries, and it’s great to be able to see without glasses! However, once he gets your money, he is a completely different person. Before, he was patient, kind, answered questions. After, he’s rude, short, and can’t be bothered to listen to your questions and concerns. The day after my surgery I went for a follow up and had several questions. He actually laughed in my face at some of my questions which made me feel belittled and scared to ask anything more. Less than a year after my Lasik procedure, I noticed one of my eyes just didn’t have sharp enough vision. I went back and sure enough I needed a tweak.
Dr. Shroff was clearly exasperated that he was going to have to perform another Lasik surgery on me free of charge (within the first year all adjustments are free). He was very rude and curt with me. You can tell he loves those customers from overseas who fly in for Lasik for a few days and then leave, never to return to bother him with any questions or complaints. I’m an expat who happens to live in Mumbai for a couple of years, so too bad for him! It’s not my fault he couldn’t do the surgery right the first time around. Ultimately, I decided not to have a second Lasik procedure done because I don’t want someone who is angry and rude operating on something as important as my eyes!
Who knows what might happen!