I ordered a book from sify on 25 Oct 2006 and still waiting for the same though it mentions delivery usually will be done within 3 - 7 days.
I got the following message the when I logged a complaint on https://sify.com/shopping/feedback.htm
" ...
We wish to inform you that we have informed ourfulfillment department to investigate the delay and deliver the productat the earliest. We request you to kindly extend your co-operation withus
....
Please do not hesitate to contact us if you have any further assistance and clarifications
....."
I tried 18003453330 many times in vain. Justget a recorded message and the phone disconnects. This is supposed tobe a 24*7 service
The customer care mail signature mentions that they are ISO 9001:2000 Certified. I think they have the certification for not delivering products consistently.
Last order status on the website shows: Order Status: Inprocess
[updated on 13 Nov 2006]
Last Update: Book delivered in good condition( I would not say in excellent condition as the book has some inkmarks on the back cover) . I had to redial the number for approx 25-30 minutes to get through- The gentleman on the phone promised to deliver it latest by Nov 06’2006 and they did so.