So after all the frustration and trouble she was given a letter at Delhi airport stating the compensation offer of a free flight.
She was now to travel to Delhi on the 31st of January and she realized that in all the confusion she had not kept the boarding pass.
She called the call center on 28th morning:
Response : Since you dont have the boading pass or the PNR number we cant give you the ticket.
We managed to get a printout of the booking from the net which had the PNR no. and showed the status as ’’boarded’’. Now they are insisting on the boarding pass.
My wife requested them that they can check there records as a proof that they she flew on 5th December.....they said ’’ As per our record you have not flown’’
We gave them the logic, If I have booked the ticket ( proof is credit card ) and as per your record She has not flown then you should return the money.
Now they agreed, there was a mistake, you have taken the flight but we need the boarding pass.
My wife requested: ’’ You gave me this letter because you wanted to compensate me for the inconvinience I faced, In the spirit of your intention its not right on your part to make boarding pass as an excuse and refuse me the ticket’’
They say...We will call you back. This happened so many times , no body ever got back.
We insisted that we need to speak with some senior. We were given names of One Mr. Tulsi Ram who sounded cooperative but could not help.
Entire day passed in this arguement and next day morning when we initiated the calling again....We were told.....Now its less than 48 hours for the flight and you cant get it at such a short notice.
Finally after lot of calls and arguements we got to speak with Air Deccan’s Public Grievance officer Ms. Vijaya Menon.
My wife was feeling terribly cheated and harrassed by now ....final call to Ms. Menon was more an expression of frustration as she is supposed to the Public Grievance officer......The reply ’’ I cant give you the ticket , Do whatever you can’’ shook my wife completely and made us wonder if there is anyone in this Airline who takes the Customer seriously? Would love to ask this question to Mr Gopinath from page 3.