SKODA RAPID - Tafe Access Bangalore - Worst Car and dealer.
Hi All,
I am writing this feedback so that others do not get cheated. We bought a Skoda Rapid Ambition TDI from TAFE Access.
While purchasing we were told that we have the first service free during which we will not be charged for parts, oil or labor. We agreed and took the car. Now this is being out-rightly denied and they are asking for documents where it is written in black and white, which wasn’t given to us while purchase. With no options in hand we agreed to give our car for service with a pinch of salt.
We had recently changed the oil with the same recommended one .i.e.Castrol Magnatec Synthetic 5W40 oil. It has hardly clocked 2000 KM after this oil change which costed us 5000 rs. We got it changed while we were enroute on a long distance journey from a Castrol PitStop. We have all the bills and documents showing that. SKODA insisted on replacing the oil again while service else the warranty on the Car would get void. The oil SKODA recommends is also the same Castrol Magnatec Synthetic 5W40. Entire service center staff agreed that there is no logic behind this policy but still insisted on the oil change. After talking to the manager for hours he kept on repeating the same story. The managers in SKODA have no empowerment and are just waste of time.
I got a call from one Mr Amutham (Service Manager) (9591998551). He said that the oil was not changed from their center and hence any warranty claim on a later date would be rejected. In his words, "Skoda keeps looking for a reason to just reject a warranty claim and they would not hesitate in rejecting the claim later". Later I got another call from Bhavna (9740215604) a very cold and calculated call repeating the same story.
After purchase when the Car is home, SKODA will make you run to every corner for your money. Customer service means nothing to these people. We got cheated and wasted loads of money, please do not get into their trap. The warranty statement gets changed as per their convenience and terms get edited to squeeze money out the customer.
Please beware....
Frustrated SKODA Customer.