I bought the sleepwell Tranquil range(5 Inches thick) of mattresses 2.5 years ago and in 6 months I realized that the springs are coming out like I am sleeping on them, with no mattress in between. Me and my wife could physically feel the springs underneath.
Every day we got up with backaches. When we complained, they sent someone after One Month! And he came and lied down on the double bed and this is what he said to us:
"I dont see any problem! It is perfect!"
We said: "Dont you feel the springs below?"
He said: "NO!"
We said we feel them and they hurt.
He said I cant feel it. Did you turn them?"
We said: Yes! As mentioned in the literature, we turned it. It was just good for 3 days and then again the springs started coming out and started hurting.
He said, "You should have bought a thicker mattress."
We said: "We had called up your helpline before buying and they said that the height of the mattress wont make any difference. Some beds require higher mattresses that is why we make them."
He said: "I dont see any sag. The sides are perfect. We cannot do anything about this."
One month later, their report arrived: We inspected the mattress and found it to be perfect blah blah.
We were surprised. It was just our words against the man who came and checked. There was no scientific check. He just lied on the bed and declared: It’s perfect!" And that is how the report was made an posted to us!
The springs that we and he could feel by just keeping hands on the mattress, without even lying down did not matter.
"You are pushing and feeling them but when you lie down, the pressure is a lot less!"
"But there too our back is feeling them, " We said.
"I cant feel them!" He replied.
So that was it. The mattress has not sagged so it cant be replaced. And no mention of the springs poking out and hurting your back. We spent 13000 thinking we are getting comfort but what we got horrible backache and an indifferent company.
We stopped sleeping on it and started sleeping on our old mattresses. Two years later when even those mattresses became bad my wife wanted me to buy new mattresses. I thought of complaining to Sleepwell again.
The cycle was repeated! The same response.
I realized we will have to go to court to get them to respond. But since both of us are employed and with no time at our disposal, we could not do anything.
I thought of throwing the mattress on the road and making dogs sleep over them and make a video that I can upload like people have done with Renault and Lamborghini to teach these indifferent companies a lesson. But my wife was more practical and advised me to sell on OLX.
So after 2.5 years I sold my brand new, unslept mattress from Sleepwell for just 4500. Forget 5 years of sleeping in comfort we did not get even one night of sleep in it.
Never buy the spring mattresses from them. I dont know about others. And when it comes to judging whether their mattress is good or bad, it is their word that counts.
Attaching the shots of the bill and guarantee card to prove that this review is 100% genuine. So that Sleepwell cannot complain that this review has been posted by some competitor.
Strangely they have discontinued the 5 inch mattress altogether. Must have received 1000s of complaints to realize they produced a horrible product. A recall, which any foreign company would have done, would have made a good dent on their profits, so they let the consumer suffer. Typical Indian company mentality. Produce horrible products, dont recall them, let customers manage their lives.
They gave bad service in this instant and they deserve to blacklisted for this. All those thousands of glowing reviews about sleepwell, I dont know how they have managed but for us it was GOOD RIDDANCE.