Snap deal is one of the best e-commerce company in India. It has thousands of products available to offer to its customers. They also provide lot of discounts on their website from time to time. I don’t have much time to go outside and do physical shopping. I prefer to shop online through these e-commerce companies. Today I will share my last shopping experience with SD. I ordered a HTC mobile phone cover(orderno-17850560301). I placed this order on 5th January and received the delivery on 24th January. When I placed the order the due delivery date was 15th now you can see that they 10 day behind from agreed date. This is not acceptable at all, especially when I had to gift it to my younger brother on his birthday.
Now, here comes the delivery and I opened the product and to my surprise I found that it was not a quality product. Its product feature says that it is a shock absorption on sides and corners. But in real I did not found anything like that. The plastic is very hard, doesn’t look it will last long and definitely colours will go quickly. I wanted to returned it back but my brother said it is hard to find out one max cover. Moreover, he was leaving the country for his graduation.
I don’t think that SD is a reliable website. They just provide a platform to sellers to sell their stuffs, SD do not check the authenticity and reliability of the products. Whatever we buys it do not come from SD, it comes from the sellers. In my case it was the Blue Dart company. It is a gamble to buy any product in such situation. If you are lucky you might get a good product or if you are not you will end up getting a cheap and fake product. Moreover, the seller will get away easily. There is no provision to punish such fraudulent seller.
SD app is also not very attractive and I find it very difficult to use. Products are cramped on all corner of the app. It took a while for me to become familiar with the app. It is very slow to download. I request SD pl make this APP user friendly.
My experience with SD is not as good as I wanted. It is very sad to see that an Indian website is losing the fight with international giant like Amazon, EBay and others. Invent such a mechanism which checks the authenticity of the product, before publishing on your website. Make sure you delivery should be on time.
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