After a string of decent shipments, I began trusting
Snapdeal only to be
disappointed with them. This journey began before the
Big Billion sale and the diwali rush. I had ordered for a
water purifier from Snapdeal
and received the same at my place after a week . Decent
service.
The outer packing was fine so I went on to open the
product. I was in for a huge shock as I did that. The
inner packing was shabby and had torn pieces of a blue
dart AWB ( The product was shipped by a different
courier company) . The packing was extensively taped.
Once the packing was opened, I sank to my knees. The
product polybags were torn at places. As I went on to pull
the product out from the case,
The sudden blood rush led me to ignore torn and
maligned thermocol pieces, scratch marks on the
products, Inalsa cardboard inside the packing. And the
last nail in the coffin was that the product looked
USED !
Snapdeal did confirm the reverse pickup and it
happened in a week. The refund was also made almost
immediately. But, it was too much adventurism for a
product being bought on a e-tailing platform.
Not that I’m not going to use Snapdeal again. But it
leaves a bad after taste in a rapidly growing market
segment.