The product description - a double bed, was incomplete (the dimensions for the mattress namely). I requested for them before I bought the item, but received no response. Then I read about their "Trustpay" money back guarantee (no questions asked), consulted them over the phone if I could return the product in case of a misfit - since they did not have adequate information about the product. I was given an assurance of the same.
On receiving the product I got to know that I would have to assemble it myself. When I did manage to assemble it, I found that not only was the product unfit to my requirements, but also not of quality (badly finished - scraped all around the edges). All the complaints to return the product have gone unheard. In fact, the response they had was - "We would like to inform you that the ordered product has been delivered without any damage or fault and hence we would not be able to send you a return for the same"
Update: Okay, I finally received a call back from the website and the executive tries to convince me that I had not read the product description correctly and that it stated a "cancellation" would not be issued after the "delivery" of the order. Really? So, there’s no difference between "cancellation" and "refund"? And all the "TrustPay" - no questions asked moneyback guarantee is just false promise?