Snapdeal: Request you all not to buy/deal from Snapdeal or make any payments in advance before getting the product from Snapdeal. I ordered a product from them Order ID: 3449306704 on Nov 5th 2014 by making a complete payment of Rs 6302.
Website showed that the product would be delivered by 12Nov 2014 however the Bluedart tracking no which was mentioned on the website did not give any details. I sent an email to them on 9th Nov and called customer Service and was advised to wait for 48 hours because the update was not showing up due to technical glitch by them. When I called Blue dart on 12th Nov they clearly stated that the product was not delivered by snapdeal to them. I made another call to their Pathetic Customer service center and was assured that in 48 hours they would track my product and the product would be delivered to me. 48hrs passed and I did not hear anything from them.
So I called again on Nov 16th and was told to wait for another 48hours as they have shipped the product from their end. I have written several emails to them however they have stopped replying to my emails. Have asked a Manager to call however no manager has called and given any status. Their pathetic customer service agents only advises to wait 48hrs. I gave them an option to ship another product or cancel my order and refund my money. Now as per them till they do not receive the original product they cannot ship neither cancel my order and refund. This can take a month, 6 month no time has been defined by them.
Its my humble request to all consumers not to by products from Snapdeal as in my opinion Snapdeal is a big scam. Flipkart and Amazon are the best guys to deal with.