I am copy pasting the whole conversation with snapdeal. You guys decide yourself.
Rs 299 for haircut+ shave+ fruit facial+ bleach and more all worth Rs 1500
Advance paid - Rs 100
Remaining Amount - Rs 199(= Rs 299 - Rs 100)
SnapDeal
# 88857143
Recipient:
Bhellsun
Purchased:
Aug 02, 2011
Expires On:
Oct 29, 2011
Offer Details(View Deal)
• The offer includes- haircut, shave, fruit facial, bleach, oil massage (head)/pedicure
• Taxes included
• One voucher valid for one person only
• Redeem the voucher in a single visit
• Can purchase multiple vouchers for gifting
• Prior appointment mandatory(Call: 8939308666, 8939645725)
• Show the voucher printout/SMS/Email when you visit the outlet
• Cannot be combined with other existing offers
• Cannot be redeemed with cash
• Timings: 9:30 am to 9:00 pm(open on all days)
· Security
· Quality
· Support
· Value for money
Call SnapDeal customtakeouter service at
011 - 45371100
( 7 Days a week, 9am to 11pm)
email us at
help@snapdeal.com for any clarifications
Be our favorite Snapdeal customtakeouter:
Take Appointments; and preferably not in the last week of deal validity.
Tip generously; as merchants lower the price, not the service quality.
Be Regular; if you like the experience, go there often. That’s why merchants feature on Snapdeal.
Don’t forget to carry your voucher SMS or print out to redeem. It’s your Snapdeal Identity.
Sprout Spa & Saloon
Sprout Spa & Saloon outlet
Sri Balaji Towers, 177/5, Arcot Road
Alwarthirunagar, Valasarvakkam(opp to Mega Mart), Chennai
Pin: 600 087
Phone: 8939308666
Fax:
Timing: 9:30 am to 9:00 pm(open on all days)
Sprout Spa & Saloon outlet
New No.87, By Pass Road
Raja Lakshmi Nagar, Velachery(Behind Univercell), Chennai
Pin: 600 042
Phone: 8939645725
Fax:
Timing: 9:30 am to 9:00 pm(open on all days)
bhellsun a
Aug 22
to help
Hello,
I called for an appointment and they are asking me to call on Oct1st.
I dont like the customtakeouter service and I like to get a refund for this voucher.
Thanks,
Bhellsun
SnapDeal Support help@snapdeal.com
Aug 24
to me
Dear Concern,
Thanks for writing in. Please provide some alternate dates and time so that we can try for appointment on your behalf.
Regards,
SnapDeal customtakeouter Support
help@snapdeal.com
bhellsun a
Aug 24
to SnapDeal
Anytime after 5th Sept.
SnapDeal Support help@snapdeal.com
Aug 25
to me
Dear Concern,
Thank you for writing to us. This is to inform you that we have escalated your issue to the concerned department and will revert you asap.
SnapDeal Support help@snapdeal.com
Aug 26
to me
Dear customtakeouter,
Thanks for bringing this up. We sincerely apologize for the inconvenience caused.
This is to inform you that we are taking this matter very seriously with the concerned person at the Merchant outlet and will ensure that such issues are not repeated again in future.
In the meanwhile please allow us to refund the amount paid to snapdeal.
Let me also assure you that such cases are very rare and we always make sure that our customtakeouters are given prime treatment at merchant’s location. Once again, we are very sorry for this experience.
Still hoping to see you at SnapDeal.
bhellsun a
Sep 7
to SnapDeal
Hello,
Its been 12 days now and I am not sure about the status. Can you please let me know the status.
Thanks,
Bhellsun
bhellsun a
Oct 5
to SnapDeal
Hello,
I didnt get the refund still for this?
Is anyone looking at it?
Thanks,
Bhellsun
SnapDeal Help help@snapdeal.com
Oct 7
to me
Dear Bhellsun,
Thank you for your revert. We apologize for the inconvenience caused to you. We would like to inform you that due to some technical concern the refund was failed at that particular time but would like to assure you that now it has been done from our end. We would like to inform you that inform you that it will be credited within next 7 to 21 working days to get it credit in your bank account. We would request you to kindly bear with us in the interim.
Best Regards,
SnapDeal customtakeouter Support Team
+91-11-4537-1100
help@snapdeal.com
bhellsun a
Nov 8
to SnapDeal
Hello,
Still I didnt get the refund. Can someone look at it?
Thanks,
Bhellsun
SnapDeal Help help@snapdeal.com
Nov 14
to me
Dear Bhellsun,
Thank you for writing to us. We apologize for a delay in responding to your query due to the backlog of emails. Kindly find the below mentioned refund details which has been initiated from our end. We would request you to kindly contact your along with all these details they will assist you in a better manner.
Order Id- 143574808
Trasaction Id- 143574808
CCAveneu Referenace No. CCA11HAUL486
Bank Reference No. 0243271045
Refund Amount Rs.100/-
Refund Date 10-Oct-2011
Bank Name ICICI Bank A/C
Best Regards,
SnapDeal customtakeouter Support Team
+91-11-4537-1100
bhellsun a
9:33 AM(5 minutes ago)
to SnapDeal
Hello,
Its been a month from that last email and still the amount is not credited to my account.
By looking at the complete mail thread, I have been in talks with you guys for nearly 4 months for 100 Rs refund. Can you please refund it appropriately.
Thanks,
Bhellsun