I used snapdeal product before but never had such issue likewise I am facing now.I have ordered one clutch on 09May and they have cancelled transaction without informing me.
When I called on 14May then I realised that no refund has been made so far. Now, I am keep on calling and speaking with different agents(Kanika / Amita) but refund is yet pending.
I will not use snap deal anymore as they neither they are responding on emails no giving proper answer on phone calls.