I had purchased a faulty watch from snapdeal so returned back.
After two months of follow ups, I was promised by email on Oct.26. from snapdeal for my order id 7845684885(reference no. 06609935), that my money would be refunded - screenshot of the mail attached.
After more than 10 follow ups, no one responded. There is no escalation matrix. When I call up customer care executive, All I hear is, I would be contacted on a priority basis within 48 hours. No one contacts, no emails. Customer care is in deep sleep.
God Save, if you ever have to deal with Snapdeal customer care.
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Story after a week, I posted it on mouthshut and other social media
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After more than 10 follow ups, I went ahead and posted the issue in mouthshut, facebook and national consumer forum. One day later, I was contacted by Snapdeal’s social media team and was assured that, they are working on it. A day later, their back end finance team said, that they are processing my pending money. After 3 days, I could see, the money credited to my account.
Snapdeal’s social media team responded well to my issue and the issue is resolved.
I wish Snapdeal’s customer care team act responsibly the same way as the social media team did.