Hello, I have a new Sony Television XBR65X850C that was working perfectly, yet I did a software update that they "recommended". Now many of the function that I used the TV for are broken and the TV will not work properly. Tech service said software corrupted the motherboard and after 3 weeks replaced it. Guess what? All the problems still exist and are not fixed.
Sony Customer Care says they don’t know what to do, even when these are known problems with
this update. They do not allow the user to go back to the previous software version, thus a fatal loop. Customer service apparently cann’t contact their engineering dept. That would be the ones to know and resolve the issues. I have been a Sony customer for many decades. I cann;t support them at all any longer and I do not know how to get my TV fixed or money back. Do not buy Sony, their current structure now is not geared to help customers and no one is accountable to help you. Unbelievably frustrating.