Purchased a Playstation Vita Plus bundle from them. It came with 1 year of PS+. I was saving it for spring break as I didn’t want to distract myself during school. When I opened it, I found out they used a voucher code for the 1 year of PS+ instead of the standard card and it expired the week before spring break! I didn’t think it was that big of a deal so I talked to their customer rep by chat and their rep explained to me that they have a policy not to honor expired vouchers. The rep was nice and understanding enough to let me know that the policy is for free voucher give-aways and my case should be special since I paid money for it but unfortunately the chat rep and his manager had no power to do anything and that I should try calling.
Unfortunately for me, the phone rep was not as understanding and strictly told me "no can do." Overall really negative experience with the customer service. Why even use a voucher in the first place and with a expiry date? On top of that there was no warning on the product box. It’s even illegal in most countries to sell vouchers with expiry dates because of consumer protection laws. Sorry Sony you’ve put me off your brand for good. Used to be a fan but you’ve lost my trust and I will never buy your brand again.