Overall I have a few comments on Sony centre at Rajajinagar, Ist block and Sony service centre near Navrang.
-The members have zero technical knowledge on the products displayed neither marketing skills nor courtesy of speaking. For eg, When asked about specifications of a product, I was asked to see the display card myself. They are busy in their own world not attending any customers.
-There is zero responsibility from them when you have any sort of problems with the product
-The service centre is pathetic with totally careless management.No follow up or courtesy of conduct
-Overall the brand cannot live upto its name if the management is so careless with centres like this.
Here goes the detailed story,
I bought a Sony NW series laptop for personal use from Sony centre, Ist block Rajajinagar.
I went in for this version since, I wanted basic configurations and not some hi-funda stuff, suiting my personal needs.
The first piece delivered switched on only for the first time.
Later when checked rebooting was found defective, some major hardware problem.
The system refused to boot up.
Went to the Sony centre and got it replaced, with another piece which was running for some time as a demo piece.
This one worked ok, but there was blue tooth issue, for which when I enquired they asked me to contact the service centre as they cannot do anything about software issues.
I went to the service centre near Navrang and the lady there took it .She asked me to come and collect it later as she had to send it to the main centre somewhere in mysore road.She told she will callme back regarding the same.
I called up further on for follow up the next day for which I was told it might be a hardware problem or driver problem, still not sure.
This went on for a week.Finally one day when I called , the lady there confused me for another customer and started saying the piece was defective and cannot be replaced and stuff like that.
She didnt even enquire about the complaint id and went on with her talk not allowing me to speak.
Finally when I realised and told her that I was not the person she is intending to clarify all this, she started abusing me.
With a new piece of laptop bought for 35K, here I was roaming around to get it serviced already.
After my followup for days and perstering I got my laptop formatted completely, since the driver software was corrupted.