I’m representing one of the Industry’s leading MNC Company in Bangalore, India. Looking at the slim design and configuration, we had opted to go with Sony Vaio S series laptop(Model: VPCSB18GG) during May 2011. Within just 4 months, the hard disk crashed and then started our trouble story with Sony Vaio. I have used various other brands such as HP & Dell since last 9 years. I began to realize that Sony Vaio was the worst ever product I have seen till date. There is no direct company support and we have to depend on so called “Authorized Sony Service Center”. They may be just the authorized centers, but they have no clue about the Company Warranty / Service terms.
When the laptop had hard disk crashed, we had taken it to the service center and there we had a highly difficult time to make those engineers understand, to get the data recovered. There is neither a data recovery service offered from the service center, nor they let us carry the hard disk for a third party recovery. The personnel in the service center not even allowed us to talk to Sony directly from that center. However we managed to call up the Sony direct support number using our personal phone and explained the situation. On explaining the situation, they agreed to carry the hard disk for a third party data recovery. The same was heard by the personnel in the service center, as the phone was put on loud. The frustrating moment was, even after taking so much of pain talking to Sony directly; the service center personnel did not agree to carry the hard disk and instead started demanding Rs.10, 000/- deposit. Since Data was most important for us, we took the hard disk for third party recovery, after taking the assurance from the direct Sony support. After we got back the data, we took the hard disk for replacement and the service center started demanding Rs.14, 500/- for a 500 GB hard disk which is under warranty. We were forced to procure another brand hard disk, when were denied of warranty replacement. The problem still continued even after we got another hard disk. There was no support of drivers for Windows 7 Pro 32 bit edition and the recovery DVD that was given never worked.
After all this and somehow managing to install the operating system and make the laptop work, the problem of Touchpad sensitivity started. While using Keyboard, the mouse pointer goes ballistic on the screen, hitting buttons that we don’t press. There is no proper option of disabling the touchpad and it is highly frustrating to use the Laptop Keyboard without having connected an external Keyboard and Mouse.
“I WOULD NEVER RECOMMEND PRODUCTS OF SONY VAIO TO ANYONE.”