I have travelled from Jeddah-JED to Rajkot-RAJ(via Bombay-BOM) on 12-Decmber-2019 and following are the key points:
JED-BOM flight was 1.5 hr delay. No update on flight status display, it was updated as’Boarding’ then’Closed’(after 45 mins) but actually there was no boarding. Staff is non-responsive, first of all teach them how to talk to customer and provide up-to-date flight status.
Most of the passengers are first time traveler in JED-BOM flight. Passengers don’t know where to seat, front raw passengers went to last raw and vice versa(boarding was not as per row sequence), crew were unable to handle the situation. It took 65 mins for boarding the flight.
BOM-RAJ flight was 3.5 hrs delay. Again same issue, airport flight status display was not updated.
Crew members were not responsive. One elderly man asked for water in BOM-RAJ flight, even staff didn’t serve the water and that passenger was shouting on crew during de-boarding.
Crew members didn’t had change, passengers purchased meal on-board and crew took 35 mins to get change from other passengers to complete the transaction.
Toilets were overflow, not clean and stink in JED-BOM flight.
Most of the seat’s recliner is not working. There is minimum leg space between two seats(except SpiceMax, first 4 rows which cost additional 2500 INR/seat), if front seat is reclined and your seat is not reclined then it will 100% broke your nose and chin.
Only in SpiceJet, there is no auto luggage transfer between International/Domestic sector. Passenger should manually transfer the luggage; this is most unconvinced. Only one counter was opened at BOM for luggage transfer from international to domestic flight and it took 55 mins in queue, elderly was unable to stand, kids were crying and adult were hungry.
Conclusion: SpiceJet didn’t not even left one spot untouched to harass the customers across all age group.