I feel compelled to share my frustrating and deeply disappointing experience with Spinny to warn others about their poor service, lack of professionalism, and outright negligence.
?? Major Issues After Purchase
Since purchasing my car, I’ve raised over six tickets(IDs ending in 120, 502, 473, 169, and 734). Despite escalating the issues multiple times, Spinny’s response has been delayed, unhelpful, and far from professional. Here are just a few of the problems I’ve faced:
5-Day Replacement Guarantee Not Honored:
I raised a request for return/replacement within the first two days of purchase, but Spinny contacted me only after six days, conveniently making me ineligible for the replacement.
Damage Caused by Spinny’s Team:
When I finally got my car back from their partner service center after numerous complaints, I was shocked to find:
Right-side mirror broken
Left bumper improperly secured and popping out
Steering locks malfunctioning
Rear boot door making noise
Unusual battery leakage
Safety Concerns on the Highway:
On three separate occasions, the car broke down while I was traveling with my family. The vehicle simply refused to start, leaving us stranded on the highway for over two hours until local passersby helped us push-start the car. These incidents raised serious doubts about the reliability of the vehicle Spinny sold me.
PATHETIC Customer Service
Spinny’s customer support is unresponsive and outright useless. Despite multiple calls, emails, and escalations, they have done NOTHING to resolve these problems. Their lack of accountability is alarming, and the way they treat customers is unacceptable.