My email says it all:
"Mr. Forsee and Sprint -
Surely as the CEO you have better things to do than field emails like this. I realize losing one customer will not effect your bottom line, but how could I possibly be the only person this is happening to?
I have been a customer of sprint for many years, my phone bills average $100 - $250 monthly. I have also been hired by Sprint in the past for advertising and marketing consulting. On Monday May 28 I called to renew my phone plan and purchase a new phone - because I had lost my current phone (Treo 650) sailing over the weekend. I purchased the Treo 755. I was told that my phone would arrive on Wedsday May 30. Today, Thursday May 31 I called Sprint to get a tracking number for the phone shipment to see if I would have my phone for the weekend. When I talked to your customer service professionals I was on the phone for 2.5 hours.
I was hung up on 4 times. One of your employees said I was dumb before hanging up on me. Another one of your employees blatantly hung up on me out of frustration. I must have spoken to 20 people and half of them had poor phone connections which made it very hard to hear what they were telling me. By the time this terrible experience was over, I was told many concerning statements about my new service including that my shipment was cancelled and my phone was never ordered. I must say that I am by anyone’s standards a patient man. I was not rude to your employees, I did not call anyone names, I did not swear.
I did not raise my voice to the level of yelling even though the incompetence I was dealing with was astounding. I am appalled. I am mind numbingly shaken to the very core of my being with regret that I even considered renewing my contract with your company and purchasing my phone from you. After writing my experience down, I can hardly believe this actually happened it is so amazing.
I am kicking myself for not recording it and putting it on youtube - it was that incredible. There are not words for how insulted I am from this experience. All I wanted was a shipping tracking number for the $300 phone I purchased from your company. Surely this is not the best Sprint has to offer. I mean, are you kidding me? Thats what I keep telling myself: is this a joke? Is this how a telecom company keeps customers? You have lost me."