I travel between Hyderabad and Vijayawada at least once in two weeks. I have traveled in many different travels at different times. This is the most pathetic journey I encountered in last three years.
I have booked from Vijayawada to Hyderabad for Sunday 23rd March on their web site. The bus started well in time around 1:30PM. After traveling an hour, the A/C stopped working.
The driver and the staff tried to solve it but they could not. When we called up the office they said they don’t have any Volvo buses in spare, and a mechanic is coming from Hyderabad. After some time they changed it to the mechanic will not be coming instead the bus has to be brought to Hyderabad by opening the latches on the roof for the air to come in. As one of the leading travels I know they have got lot of buses that start in the night from Vijayawada to Hyderabad.
But simply they did not try to send another vehicle. So, we all have to bear the suffocation and trouble. It took another 6 hrs to reach our destination.
Even we called up the office also they just do not respond. They just have become too arrogant to respond properly and do not care for the safety of the passengers.
They charge more than the APSRTC buses.
They should have refunded all the money to the passengers. As most of them have to catch another bus/train they are refrained from arguing and stopping the vehicle from moving. Being decent with auto people is not good. You have to be tough with them to get what we deserve.
I do not recommend traveling with this operator. Instead opt for APSRTC.
People travel in Volvo buses paying premium because of its comfort not because they have money.