I switched over to Srilankan a couple of years back and has been using their
services ever since.
Having done most of the airlines in the European sector, I find the flying
experience to be truly delightful and the best I have done till date.
Child friendly but not family friendly as they could not provide adjacent
seats to us the last time.
They put you in class resorts around Colombo during transit, though you
don’t have a choice of hotel. Airport pickup and drop services are average.
The inflight entertainment has a wide range to offer and that helps me a
lot when I travel alone. The personal LCD screens are gentle to your eyes.
The wait between connections at odd hours at Colombo needs to be
reduced particularly during return flights.
Complimentary shower facilities and stay should be made available at
Colombo airport.
Miles are not offered with all flying partners (BMI and Air france for eg)
The aircrafts are well maintained and the decor is lovely. Food and drinks
are served with generosity
Web fares are a lot higher than what is being offered by the travel agents
Not the cheapest to fly to Europe.
Need to have a better choice of refreshments to offer
Most important - we are not treated like cattle !!
Now that they have local flights and a liason office, things are much easier.
Advantage of using Emirates / Srilankan combo for your Skyward miles.