Date: 01/11/2009
To,
Hero Honda Limited
Customer Service Department
South Zone
Subject: Require qualified technician to solve the problem.
Sir / Madam,
Myself K.Ravishankar visited your Dealer Sri Srinivasa Automobiles 13A, GST Road, Tambaram Sanatorium, Chennai on 30/10/2009 for changing tube of my motorcycle Hero Honda Super Splendor, CCCCC, I also mentioned to rectify the problem of speedometer and sound coming from Chain, back wheel. But the problem of sound coming from back wheel / chain is not yet rectified. Today on 01/11/2009 I again visited Sri Srinivasa Automobiles and explained to the supervisor that while driving on bumpy, rough roads there is kat kat sound coming from the back wheel / chain chamber. The supervisor drove the motorcycle and mentioned that nothing is wrong with the motorcycle and it is perfectly ok. In spite of again explaining the problem in detail the supervisor is not able to understand the problem and I am not satisfied with the service. Hence I need a second opinion of a more qualified technician from Hero Honda, because it doesn’t make sense if my motorcycle doesn’t get proper service. Kindly suggest some good quality service centre of Hero Honda to get my motorcycle serviced.
Thanking you.
Yours sincerely,
Ravishankar K
Before this I had visited srinivasa automobiles to get my bike serviced and repaired as Ihave recently shifted to chennai and this was nearest dealer from my place.
After service the mechanic expected tips from me, Idid not give him, but this is really shameful of a reputed dealer to ask tips from customers as if it is some government office.
Till now only two times visited this dealer but seems need to change to some local mechanic or castrol bike point service centres.