"The Real Meaning of Hospitality"
Excellent rooms, but very poor service.
We ( HCL Technologies Ltd, Chennai ), a team of 62 engineers visited the resort for team outing on 28th, 29th June ’08.
- 15 delux rooms were allotted for us on 4 sharing basis. When we asked possibilities for extra rooms, the answer was **no**.
- When asked about possiblities for arranging Sunday (29th) Lunch, the answer was ’The checkout time is 11:00’ am, and so **we could not arrange for Lunch’**.
- When asked how to operate bath tub tap, The answer was "If you break the tap **you have to pay** 2500 bugs."
- All rooms have a small flask for drinking water that holds 2 glass of water. When requested for water service, It takes **minimum 30 minutes** for the service.
- All service persons are very young boys and girls. **None of them answers** any questions. Everything needs to talked to ’GM Sir’. No employess have any **rights to decide** except GM.
- Buffet lunch will be served by service people and it makes you feel of eating **’limited’ meals**. They are not happy in serving more food. Hope they don’t know the meaning of Buffet lunch.
- **No AC remotes given**. It is said, Customer often changes its settings, and so not given. Temperature was preset to 21 C. You have only choice to switch ON / OFF the switch.
Above are samples. We have no space here to share that went for two days between management and us. It was very bitter experience and they tested our patience lot.
On the whole, we would not recommend any decent groups or corporates for this resort. Resort does not deserve it. They do not have experience in managing a group of class people. They suspect all customers visiting their resort are drunkest and are treated with that tone.
Is this "The Real Meaning of Hospitality" ?
This resort will be black listed in our corporate choice.
Regards,
Catalyst. For HCL.