I had taken a home loan from SCB for my apartments. They are so sweet, sugary, at the time of selling the loan. When you want to pay, it is the exact opposite. When Interest rates were rising, they were done without even any communication.When I protested and brought it to their notice, they corrected that by sending a SMS.
When I went to do a part prepayment and paid 3 lakhs, 1 week later, it was still not credited to my loan account, and Interest was still being calculated on the same. This, in an era of core banking, where PSU banks provide much faster service. When I spoke to them, they said it takes time, which is unbelievable and makes you mad
I raised a pre closure request and 2.5 weeks later, was still waiting for their letter, which in this era of E Mail, they chose to send by only hard copy. When I called them, again no answers. Just excuses, all the while, they were charging me interest on the loan at 14%
I do not know what it is that will make them listen to their customer in India. In other countries, they would be penalized for deficiency of service. Why do we have to put up with them, their idiotic customer service and hopeless attitude?
Sincere Request - Never even consider taking a loan or any product from them. STAY AWAY. IT IS AT YOUR OWN RISK of losing your PEACE OF MIND.
Would have given a MINUS RATING if possible.