On April 19th, I wrote an email to my account manager for credit card upgrade possibilities, and after all follow-ups, he never responded.
I wrote to the nodal team on April 25th.
On April 27th, as usual, they gave some copy-paste wrong replies, and the same day I again responded to them with my concern.
On May 3rd, I received a revert from their side saying that they wanted 4 working days to revert.
Overall, 15 days have passed, and they are not able to revert as to why their account manager has not responded to my queries.
So what else can we expect from this type of poor bank?
My opinion in this case is that don’t fall for big names; go and use the services of banks in your local area.